SHIPPING & RETURNS
Shipping Policy
Orders dispatch from the United Kingdom. Courier services, delivery destinations, charges and dispatch and transit estimates have not yet been confirmed. Please contact info@parted-ways.com before ordering if the information you need is not published. Dispatch means preparing and handing over your parcel; transit is its journey after handover. A language or currency selection does not guarantee delivery to a destination.
For delivery questions or help with a late, missing or damaged parcel, email info@parted-ways.com with your order number where available. If tracking is provided, use the link in your dispatch email. Please ask before ordering if you need a piece for a specific date.
Return &
Exchange Policy
For ordinary clothing bought online as a UK consumer, you generally have 14 days after the day you receive it to tell us you wish to cancel, then another 14 days to send it back. You do not need to give a reason. Email info@parted-ways.com with a clear cancellation statement and your order details; you do not need to wait for our reply for the notice to count. Ask us for the correct return address before posting goods. You may inspect and try on an item as in a shop; a lawful deduction may apply for handling beyond a necessary inspection. Faulty, damaged or misdescribed goods have separate rights, including appropriate remedies and reasonable return costs where required by law. Your statutory rights are unaffected.
Refund Policy
For a statutory cancellation, we refund the price paid for the cancelled goods using the original payment method unless you expressly agree otherwise. We do not charge a cancellation or refund administration fee. If you cancel the whole order, we also refund the least expensive standard outbound delivery offered; an upgrade you chose is not normally refundable.
Where we are not collecting the goods, reimbursement is made without undue delay and no later than 14 days after we receive the goods back or evidence that you sent them, whichever is earlier. If no goods were supplied, the applicable deadline runs from cancellation notice. Your bank may take additional time to display the refund. Faulty goods have separate rights. Email info@parted-ways.com for help.